REFUNDS

Shipping & Returns

At LAZARDIS, we are committed to providing a seamless shopping experience from checkout to delivery. We want you to shop with confidence, knowing your order is handled with care and our team is always here to help.

Shipping Information

Complimentary Shipping

We offer free shipping on all orders, with no minimum purchase required and no unexpected shipping fees at checkout.

Fast & Reliable Delivery

Orders typically arrive within 3–5 business days. Delivery times may vary depending on your location, shipping carrier, and unforeseen delays.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information, allowing you to follow your delivery every step of the way.

Returns & Refunds

Our Commitment to Your Satisfaction

Your satisfaction is important to us. If your purchase doesn't meet your expectations, we're here to help make things right.

30-Day Return Policy

We accept return requests within 30 days of delivery. To be eligible, items must be unworn, unused, and returned in their original condition.

Simple Return Process

To initiate a return, contact us at support@lazardis.com with your order number and reason for return. Our support team will provide instructions and assist you throughout the process.

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photographs of the issue. We'll work promptly to arrange an appropriate resolution at no additional cost to you.

Refund Processing

Once your returned item has been received and inspected, we will notify you of your refund approval.

Approved refunds will be issued to your original payment method. Depending on your payment provider, refunds may take approximately 5–10 business days to appear in your account after processing.

Promotional Purchases

For orders placed using promotional offers, including Buy 2, Get 1 Free, refund amounts may be adjusted to reflect the promotional pricing and items retained.